Refund policy

Refund Policy

Because our dates are fresh, perishable food prepared in small batches, all sales are final. We don't accept returns or exchanges.

Orders we will replace or refund
If your order arrives damaged, spoiled, or incorrect, email boxofdates1@gmail.com within 72 hours of delivery with:
- your order number
- clear photos of the box and the contents

After reviewing your claim, we'll issue either a replacement or a refund. We decide which one.

What isn't covered
- changing your mind, or taste preferences
- delays or problems caused by the carrier after the order has shipped
- orders delivered to an incorrect address entered at checkout
- orders left outside, or stored in heat, after delivery
- pickup orders that aren't collected
- allergic reactions. Please ask about ingredients before ordering.

Cancellations
Every box is made fresh to order. You can cancel before we begin preparing your order, usually within 24 hours of purchase. Email us right away. Once preparation has begun, we can't cancel or refund.

Claims sent after 72 hours may not be eligible.